I. Introductory Provisions and Definitions

1.1. These General Terms and Conditions (hereinafter also “GTC”) govern the legal relations between the company:

Business name: Športujme zdravo
Registered office: Tri vody V 1602/38 90045 Malinovo, Slovakia
Registered in the registry: District Office Senec
Company ID: 55032273
Tax ID: 2121844670
Bank account: SK11 0200 0000 0039 7375 0055
The seller is not a VAT payer.

(hereinafter also “Seller”) and any person who is a Buyer of goods or services offered by the Seller on the Seller’s website and who acts in the position of a consumer under the further provisions of these General Terms and Conditions and the relevant laws defining a consumer, in accordance with the applicable legislation of the Slovak Republic, especially the following laws: Act No. 102/2014 Coll. on Consumer Protection when Selling Goods or Providing Services under Contracts Concluded at a Distance or Contracts Concluded Outside the Seller’s Premises, in its valid wording, Act No. 250/2007 Coll. on Consumer Protection, in its later amendments, Act No. 22/2004 Coll. on Electronic Commerce in its valid wording, Act No. 40/1964 Coll. Civil Code in its valid wording, Act No. 250/2007 Coll. on Consumer Protection in its valid wording.

1.1.1. Email and phone contact for the Seller:
Email: info@elitehockeyslovakia.sk
Phone number: +421902137636

1.1.2. Address for sending correspondence, complaints, cancellations of contracts, etc.:
Daniel Fábry, Tri Vody V 1602/38 90045 Malinovo, Slovakia

1.2. These General Terms and Conditions regulate the legal relationships between Buyers who are consumers and the Seller.

1.3. The term “Internet store” is equivalent to the term “Electronic commerce” and the term “Website.”

1.4. A Buyer is any person (natural person or legal entity) who sends an order, especially using the Seller’s website or other remote communication means.

1.5. A Consumer is a Buyer who is a natural person and who, when entering into a purchase contract through the Seller’s Website, does not act within the scope of their business activities.

1.6. For contractual relations (as well as other legal relations that may arise from the contractual relationship) with Buyers who are legal entities or with individuals–entrepreneurs acting within the scope of their business activities (Buyers who are not consumers), the provisions of Act No. 513/1991 Coll. Commercial Code in its valid wording apply.

1.7. A contract concluded at a distance, for the purposes of these General Terms and Conditions, means a contract between the Seller and a consumer concluded solely through one or more means of remote communication without the simultaneous physical presence of the Seller and the consumer, especially using the website or other remote communication tools.

1.8. The term “Purchase contract” includes a purchase agreement for products and a contract for the delivery of a service, as defined in the text of these Terms and Conditions.

1.9. Products (hereinafter also “Items” or “Goods”) are goods or services intended for sale and listed on the Seller’s Website.

1.10. The Seller is also the operator of the electronic system through which the website at the domain https://www.elitehockeyslovakia.sk/obchod/ is operated.

1.11. The relevant authority exercising supervision over the legality of consumer protection is the Slovak Trade Inspection, with its headquarters in Bratislava for the Bratislava Region, Bajkalská 21/A, P.O. BOX No. 5, 820 07 Bratislava.
Inspection Department
Phone: 02/58 27 21 72, 02/58 27 21 04
Fax: 02/58 27 21 70
Email: ba@soi.sk
Web link for submitting complaints: https://www.soi.sk/sk/Podavanie-podnetov-staznosti-navrhov-a-ziadosti/Podajte-podnet.soi

1.12. Complaints or suggestions may also be addressed directly to the Seller at the address provided in point 1.1.2 of these GTC. The Seller recommends that complaints and suggestions (for faster resolution) be sent to the Seller’s email address: info@elitehockeyslovakia.sk
Any complaint or suggestion will be assessed and resolved by the Seller within 10 working days from its receipt. The Seller will inform the Buyer of the resolution in the same manner in which the complaint or suggestion was delivered.

1.13. According to §3, paragraph 1, letter n), of Act No. 102/2014 Coll., the Seller informs the consumer that there are no special applicable codes of conduct to which the Seller has committed to comply, where a code of conduct means an agreement or a set of rules defining the behavior of the Seller, who has committed to adhering to this code of conduct in relation to one or more specific business practices or industries, unless they are established by law or other legal regulations or measures of public authorities, which the Seller has committed to adhering to, and how the consumer can become acquainted with them or obtain their text.

II. Product Order – Conclusion of the Purchase Agreement

2.1. The proposal to conclude a purchase contract from the Buyer is the submission of an order for products by the Buyer, carried out primarily using the Seller’s website, or other remote communication means.

2.2. The purchase contract between the Buyer and the Seller is concluded at the moment the confirmation of receipt of the order is sent to the Buyer, which the Buyer created as per point 2.1 of these GTC by the Seller (electronically to the Buyer’s email address chosen by the Buyer in the order creation process).

2.3. The purchase contract is concluded for a definite period and terminates primarily upon the fulfillment of all obligations by the Seller and the Buyer.

2.3.1. The purchase contract may also terminate in other cases defined by the legal order of the Slovak Republic, especially by mutual agreement, withdrawal from the contract by the consumer, and in similar cases.

2.4. The Seller informs the Buyer that by ordering products, the Buyer is obligated to make a payment for the products, in the form of payment chosen by the Buyer.

III. Purchase Price and Payment Terms

3.1. The price of goods and services ordered via the Seller’s Website (hereinafter “purchase price”) is stated separately for each product and is valid at the moment the order is created by the Buyer.

3.2. The basic currency is the euro.

3.3. The purchase price for goods or services listed on the Seller’s Website is the total price for the goods or services, including all taxes, and is clearly stated on the Seller’s Website.

3.3.1. The purchase price of goods or services does not include shipping costs or other costs related to product delivery.

IV. Payment Methods

4.1. Payment for goods and services on the Seller’s Website can be made by the following methods:
4.1.1. Payment by deposit or transfer to the Seller’s account – price 0 EUR
4.1.2. Payment by card to the Seller’s account – price 0 EUR
4.1.3. Payment in cash – price 0 EUR

V. Product Delivery

5.1. If the Buyer chose cash on delivery as the payment method for the order, the Seller is required to fulfill the order and deliver the products to the Buyer within 30 days from the conclusion of the purchase contract as per point 2.2 and subsequent of these GTC.

5.1.1. If the Buyer chose a payment method other than cash on delivery, the Seller is required to fulfill the order and deliver the products to the Buyer within 30 days from the conclusion of the purchase contract and payment of the total order price to the Seller. If both conditions mentioned in point 5.1.1. of these GTC are met (i.e., the purchase contract is concluded and the total price of the order is paid to the Seller), the Seller is required to deliver the products to the Buyer within 30 days from the fulfillment of both conditions. The usual time for the Seller to ship products is 5 days from the conclusion of the purchase contract or 5 days from the payment of the total price of the order to the Seller.

5.2. The place of delivery of the ordered product is the address specified by the Buyer in the order.

5.3. The product will be delivered by the Seller either personally to the Buyer (or a person authorized by the Buyer to accept the product), or via third parties (shipping and courier companies).

5.4. Delivery of the product is considered completed when the Buyer (or the authorized person) takes possession of the product.

5.5. The Seller may send available goods immediately to the Buyer and the remaining part of the order will be delivered later within a time frame that complies with the delivery deadline under these GTC, provided that no additional costs are incurred by the Buyer and the Buyer agrees to this action.

5.6. The Seller is obligated to deliver products to the Buyer in the ordered quantity and quality, along with tax documents related to the order and any other documents, if applicable and typical for the specific products or services.

VI. Acceptance of the Product

6.1. The risk of damage to the product and liability for damage to the product pass to the Buyer upon proper acceptance, whether the Buyer accepts the product personally or through an authorized third party. The Seller recommends that the Buyer check the order upon delivery.

6.2. Ownership of the product passes to the Buyer upon acceptance of the product at the delivery location specified by the Buyer.

6.3. The Seller has the right to receive proper and timely payment for the order from the Buyer for the delivered goods.

VII. Shipping – Delivery Methods and Costs

7.1. Shipping methods and delivery costs for the ordered products:
7.1.1. Delivery Methods:
7.1.1.1. Slovenská pošta
7.1.1.2. Personal pickup

7.1.2. Delivery Costs:
7.1.2.1. Shipping via Slovenská pošta – price 5 EUR
7.1.2.2. Personal pickup – price 0 EUR

VIII. Withdrawal of the Buyer from the Purchase Agreement without Giving a Reason

8.1. If the Seller has properly and timely provided the consumer with information about the right to withdraw from the contract according to § 3 para. 1 letter h) of Act no. 102/2014 Coll., the consumer is entitled to withdraw from the contract concluded at a distance or from the contract concluded outside the Seller’s business premises within 14 days from the day of: a) receipt of goods, according to point 8.1.1. of these Terms and Conditions, in case of contracts for the sale of goods, b) conclusion of a contract for the provision of a service, or c) conclusion of a contract for the provision of digital content not supplied on a tangible medium.

8.1.1. Goods are considered to be received by the consumer at the moment when the consumer or a third party designated by the consumer, excluding the carrier, takes possession of all parts of the ordered goods, or if: a) goods ordered by the consumer in a single order are delivered separately, at the moment of receipt of the last delivered item, b) goods consisting of multiple parts or pieces are delivered, at the moment of receipt of the last part or piece, c) goods are delivered repeatedly over a set period, at the moment of receipt of the first delivered item.

8.1.2. If the Seller provided the consumer with information according to § 3 para. 1 letter h) of Act no. 102/2014 Coll. as amended, later, but no later than 12 months from the start of the withdrawal period according to point 8.1. and the following of these Terms and Conditions, the withdrawal period shall expire 14 days from the day the Seller fulfilled the information obligation.

8.1.3. If the Seller has not provided the consumer with the information according to § 3 para. 1 letter h) of Act no. 102/2014 Coll. as amended, even within the extended period according to point 8.1.2. of these Terms and Conditions, the withdrawal period shall expire 12 months and 14 days from the start of the withdrawal period according to point 8.1. and the following of these Terms and Conditions.

8.1.4. The consumer may withdraw from the contract for the delivery of goods even before the withdrawal period begins.

8.2. The consumer is obliged to return the goods or hand them over to the Seller or a person authorized by the Seller to take the goods back within 14 days from the day of withdrawal from the contract. This does not apply if the Seller proposes to collect the goods in person or through an authorized person. The period in the first sentence is considered to be met if the goods were handed over for transport no later than the last day of the period. (§10 para. 1 Act no. 102/2014 Coll.).

8.3. The consumer must notify the Seller of the withdrawal from the purchase contract no later than the last day of the specified period. The withdrawal period is considered to be met if the notice of withdrawal is sent to the Seller at the address:
Daniel Fábry
Tri Vody V 1602/38
90045 Malinovo, Slovakia

This right can also be exercised by the consumer at any business premises of the Seller.

8.4. The consumer may exercise the right to withdraw from the contract in writing or in the form of a record on another durable medium; if the contract was concluded orally, any unequivocally formulated statement expressing the consumer’s will to withdraw from the contract is sufficient (hereinafter referred to as “notice of withdrawal”).

8.4.1. If the consumer withdraws from the contract, any associated supplementary contract related to the contract from which the consumer has withdrawn is also canceled from the beginning. No costs or other payments may be demanded from the consumer in connection with the cancellation of the supplementary contract, except for the payment of costs and payments as provided in § 9 para. 3 and § 10 para. 3 of Act no. 102/2014 Coll. as amended, and the price for a service if the contract concerns the provision of a service and if the service has been fully provided.

8.5. Upon withdrawal from the contract, the contracting parties are obliged to return any provided benefits to each other. The consumer is responsible only for the reduction in the value of the goods caused by handling the goods in a way that goes beyond what is necessary to establish the nature, characteristics, and functionality of the goods. The consumer is not liable for the reduction in the value of the goods if the Seller has not fulfilled the information obligation regarding the consumer’s right to withdraw from the contract according to § 3 para. 1 letter h) of Act no. 102/2014 Coll.

8.6. The consumer can use the withdrawal form available on the Seller’s website to withdraw from the contract without stating a reason.

8.7. If the consumer withdraws from the contract under Act no. 102/2014 Coll., they bear the costs of returning the goods to the Seller according to § 10 para. 3 of Act no. 102/2014 Coll., and if the contract was concluded at a distance, also the costs of returning goods that, due to their nature, cannot be returned by post. This does not apply if the Seller agrees to bear these costs or if they have failed to fulfill the obligation according to § 3 para. 1 letter i) of Act no. 102/2014 Coll.

8.8. The Seller is obliged to return all payments received from the consumer under the contract, including shipping costs, delivery costs, postal charges, and other fees, without undue delay, and no later than 14 days from the receipt of the notice of withdrawal from the contract. This does not affect the provision of § 8 para. 5 of Act no. 102/2014 Coll. on consumer protection when selling goods or providing services based on a contract concluded at a distance or outside the Seller’s business premises.

8.9. According to § 9 para. 3 of Act no. 102/2014 Coll., as amended, the Seller is not obliged to reimburse the consumer for additional costs if the consumer explicitly chose a delivery method other than the cheapest standard method offered by the Seller. Additional costs refer to the difference between the delivery costs chosen by the consumer and the cost of the cheapest standard delivery method offered by the Seller.

8.10. In case of withdrawal from the contract, the Seller recommends sending the products by registered mail. The Seller recommends not sending the goods via cash on delivery, as they will not be accepted.

8.11. Upon withdrawal from the contract, the consumer bears only the cost of returning the goods to the Seller or the person authorized by the Seller to accept the goods. This does not apply if the Seller agrees to bear these costs or if they have failed to fulfill the obligation according to § 3 para. 1 letter i) of Act no. 102/2014 Coll.

8.12. In addition to the obligations stated in paragraphs 1, 3 to 5, and § 9 para. 3 of Act no. 102/2014 Coll., the exercise of the consumer’s right to withdraw from the contract must not result in the incurrence of additional costs or other obligations for the consumer.

8.13. The right to withdraw from the contract does not apply to goods and services defined in § 7 para. 6 letters a) to l) of Act no. 102/2014 Coll. Specifically: a) the provision of a service if the provision started with the consumer’s express consent and the consumer declared that they were properly informed that by giving this consent, they lose the right to withdraw from the contract after the service is fully provided, and if the service has been fully provided, b) the sale of goods or provision of a service whose price depends on the movement of prices on the financial market, which the Seller cannot influence and which may occur during the withdrawal period, c) the sale of goods made according to the consumer’s specific requirements, tailor-made goods, or goods specifically intended for one consumer, d) the sale of goods subject to rapid deterioration or spoilage, e) the sale of goods in protective packaging that is not suitable for return due to health protection or hygiene reasons, and whose protective packaging has been damaged after delivery, f) the sale of goods that, due to their nature, may be inseparably mixed with other goods after delivery, g) the sale of alcoholic beverages whose price was agreed upon at the time of contract conclusion, provided that their delivery may not occur until after 30 days, and their price depends on market movements which the Seller cannot influence, h) the performance of urgent repairs or maintenance requested by the consumer explicitly from the Seller; this does not apply to contracts for services and contracts for the sale of goods other than spare parts necessary for repair or maintenance, if concluded during a visit to the consumer and the consumer did not order these services or goods in advance, i) the sale of sound recordings, video recordings, audiovisual recordings, or computer software sold in protective packaging if the consumer has opened the packaging, j) the sale of periodicals, except for the sale based on a subscription agreement and the sale of books not supplied in protective packaging, k) the provision of accommodation services for purposes other than housing, transportation of goods, car rentals, catering services, or services related to activities during leisure time, where the Seller is obliged to provide these services at the agreed time or within the agreed period, l) the provision of digital content other than on a tangible medium, if its provision started with the consumer’s express consent and the consumer declared that they were properly informed that by giving this consent, they lose the right to withdraw from the contract.

8.14. In case of withdrawal from the contract, the Seller is obliged to return the consumer’s funds in the same form in which they were received

8.14. In the case of withdrawal from the contract, the Seller is obliged to return the consumer’s funds in the same form in which they were received from the consumer. The method of returning the funds to the consumer may only be changed with the consumer’s consent.

8.15. In the case of withdrawal from a contract involving the sale of goods, the Seller is not obligated to return payments to the consumer according to § 9, paragraph 1 of Act No. 102/2014 Coll. before the goods are delivered to the consumer or before the consumer proves the return shipment of the goods to the Seller, unless the Seller offers to personally collect the goods or arrange for a representative to collect them.

8.16. If the consumer withdraws from a contract for services, and has given explicit consent as per § 4, paragraph 6 of Act No. 102/2014 Coll. before the services were provided, the consumer is only required to pay for the services actually rendered up to the point of withdrawal. The price for the actual services rendered will be calculated proportionally based on the total price agreed upon in the contract. If the total price agreed in the contract is inflated, the price for the actual services rendered will be calculated based on the market price of the provided service.

8.17. The consumer is not obligated to pay for: 8.17.1. Services provided during the withdrawal period, regardless of the extent of the services rendered, if: 8.17.1.1. The Seller did not provide the consumer with information according to § 3, paragraph 1, letters h) or j) of Act No. 102/2014 Coll. as amended; 8.17.1.2. The consumer did not give explicit consent for the provision of services as per § 4, paragraph 6, of Act No. 102/2014 Coll. as amended. 8.17.2. Fully or partially provided digital content not delivered on a physical medium if: 8.17.2.1. The consumer did not give explicit consent for the provision of digital content as per § 4, paragraph 8, of Act No. 102/2014 Coll. as amended; 8.17.2.2. The consumer did not declare that they were properly informed that granting consent under the previous point would result in the loss of the right to withdraw from the contract; 8.17.2.3. The Seller did not provide the consumer with confirmation in accordance with § 6, paragraph 1 or 2, letter b) of Act No. 102/2014 Coll. as amended.

8.18. If, based on a contract concluded outside of the Seller’s business premises, the goods were delivered to the consumer’s home at the time the contract was concluded, and due to the nature of the goods, it is impossible to return the goods to the Seller by mail, the Seller is obliged to arrange for the collection of the goods at their expense within the period specified in §9, paragraph 1 of Act No. 102/2014 Coll. as amended.

8.19. The Seller informs the Buyer that if, under the service contract, the provision of services is to begin before the withdrawal period expires or if the Buyer requests the provision of services before the withdrawal period expires: 8.19.1. The Buyer, by granting consent for the provision of services before the withdrawal period expires, loses the right to withdraw from the contract after the service has been fully provided. 8.19.2. The Seller must have the explicit consent of the Buyer for the provision of services before the withdrawal period expires, along with a statement confirming that the consumer was properly informed according to point 8.19.1 of these terms and conditions.

IX. Alternative Dispute Resolution

9.1. If the consumer is not satisfied with the manner in which the Seller has handled their complaint or believes that the Seller has violated their rights, the Buyer has the right to contact the Seller with a request for remedy. If the Seller responds negatively to the consumer’s request or does not respond within 30 days from the date the request was sent by the consumer, the consumer has the right to submit a proposal for alternative dispute resolution in accordance with Section 12 of Act No. 391/2015 Coll. on Alternative Dispute Resolution for Consumer Disputes and Amendments to Certain Laws, as amended. The relevant body for alternative dispute resolution with the Seller is the Slovak Trade Inspection (contact details can be found at https://www.soi.sk/sk/alternativne-riesenie-spotrebitelskych-sporov.soi) or another competent authorized legal entity listed in the registry of alternative dispute resolution bodies maintained by the Ministry of Economy of the Slovak Republic (the list is available at http://www.mhsr.sk/, or directly at https://www.mhsr.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-sporov-1/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov-1).

The Buyer has the right to choose which of the aforementioned alternative dispute resolution bodies to contact. The Buyer may use the online dispute resolution platform available at http://ec.europa.eu/consumers/odr/ or directly at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage to submit a proposal for alternative dispute resolution.

Alternative dispute resolution may only be used by the Buyer acting as a consumer in the contract and related matters. It applies only to disputes arising from the consumer contract or connected with it. Alternative dispute resolution applies only to contracts concluded at a distance. The alternative dispute resolution body may refuse the proposal if the value of the dispute is less than 20 EUR. The alternative dispute resolution body may charge the consumer a fee for initiating the dispute resolution process, which may not exceed 5 EUR, including VAT.

All other information related to alternative dispute resolution between the Seller and the Buyer—consumer arising from the Purchase Agreement or related to the Purchase Agreement as a consumer contract—is provided on the Ministry of Economy of the Slovak Republic’s website www.mhsr.sk and in Act No. 391/2015 Coll. on Alternative Dispute Resolution for Consumer Disputes and Amendments to Certain Laws as amended.

X. Final Provisions

10.1. The Seller reserves the right to modify these General Terms and Conditions. The obligation to notify changes to the General Terms and Conditions is fulfilled by placing the changes on the Seller’s Website. In the event of a change in the General Terms and Conditions, the relationship between the Buyer and the Seller will be governed by the General Terms and Conditions valid and effective at the time the Purchase Agreement was concluded, until the termination of the agreement.

10.2. For contractual relationships (as well as other legal relationships arising from the contractual relationship) with individuals who are not acting within the scope of their business activity during the conclusion of the Purchase Agreement (consumers), in addition to the general provisions of Act No. 40/1964 Coll. Civil Code, as amended, the special provisions of Act No. 102/2014 Coll. on Consumer Protection when Selling Goods or Providing Services under Distance Contracts or Contracts Concluded Outside the Seller’s Business Premises, and Act No. 250/2007 Coll. on Consumer Protection apply.

10.3. These General Terms and Conditions form an integral part of the Complaints Procedure and the Privacy Policy and Information on the Protection of Personal Data on this Website. The Complaints Procedure and Privacy Policy and Information on the Protection of Personal Data for this Website are published on the Seller’s Website domain.

10.4. These General Terms and Conditions take effect and become effective upon their publication on the Seller’s Website on 1 May 2025.